Terms of Service
Scopes of Service
Coastline Pools, LLC., agrees to perform the service(s) outlined in the quote/estimate. Any additional work requested outside of the original scope is a separate change order and will be billed accordingly.
Understanding Our Terms of Service
Our Terms of Service outline the legally binding terms that govern the interactions between Coastline Pools LLC and our website visitors, customers, and users. These terms establish the legal relationship and responsibilities between the users and our business. As the nature of our services varies, our Terms of Service are tailored to address the specific needs of our pool and spa maintenance, repair, and installation operations. It is essential for both parties to understand their rights and obligations within the framework of our Terms of Service.
Key Elements of Our Terms of Service
Our Terms of Service cover a wide array of important aspects, including user eligibility, payment methods, potential changes to our services, warranties, intellectual property rights, account management, and more. For a comprehensive understanding, we encourage you to review our detailed guide on 'Creating and Understanding Our Terms of Service'.
Pet Safety & Responsibility
For the safety of pets, technicians, and equipment, all pets must be properly secured or kept indoors during scheduled pool service visits.
Coastline Pools LLC, is not responsible for the injury, escape, illness, or death of any pet that is not adequately restrained or removed from the pool and service area prior to service. This includes, but is not limited to, exposure to pool chemicals, open gates, service equipment, or temporary changes in water chemistry.
Clients are solely responsible for ensuring pets are safely contained before, during, and after service. If a pet prevents safe access to the pool or equipment, the Company reserves the right to skip service, which may still be subject to the regular service charge.
By using our services, the Client acknowledges and accepts full responsibility for their pets’ safety and releases Coastline Pools LLC from any related liability.
Weather & Force Majeure
Pool service is subject to weather conditions and other events beyond the Coastline Pools' control. The Company reserves the right to delay, reschedule, modify, or skip service when weather or site conditions are unsafe or would negatively impact service quality.
Weather-Related Delays
Service may be postponed or adjusted due to, but not limited to:
• Rain, heavy winds, storms, lightning, or flooding
• Extreme heat or cold
• Freezing temperatures
• Excessive debris caused by weather events
Weather-related delays do not constitute a missed service and do not qualify for refunds or credits.
Storms & After-Weather Conditions
Following storms or severe weather, pools may experience debris accumulation, cloudy water, chemical imbalance, or algae growth. While the Company will make reasonable efforts to restore water quality during the next scheduled visit, additional cleanups, treatments, or visits may require additional charges. Storm clean-up and excessive debris removal and post weather recovery services are not included in weekly service and will be billed separately. Weather events may rapidly alter water chemistry. The Company does not guarantee immediate water clarity following storms or environmental disturbances.
Safety & Equipment Protection
For safety reasons, technicians will not service pools during conditions that pose a risk of injury, including lightning, unsafe footing, flooding, or compromised electrical equipment. The Company will not risk technician safety to complete service.
Force Majeure
The Company shall not be held responsible for failure or delay in service caused by events beyond its reasonable control, including but not limited to:
• Acts of God
• Severe weather or natural disasters
• Power outages
• Government orders or restrictions
• Labor shortages
• Supply chain disruptions
• Equipment failure not caused by the Company
Safety Barriers
The Client is solely responsible for ensuring that all required pool safety barriers are properly installed, maintained, and compliant with all applicable local, state, and federal laws. This includes, but is not limited to, fences, gates, self-latching and self-closing mechanisms, alarms, covers, and any other required safety devices.
Coastline Pools LLC, does not inspect, certify, or guarantee the adequacy, compliance, or effectiveness of any safety barriers or protective devices.
Coastline Pools LLC, shall not be held responsible for injury, death, property damage, or legal claims arising from the absence, failure, misuse, or non-compliance of any pool safety barriers or safety devices.
Gates, doors, and barriers must be unlocked and accessible on scheduled service days. If barriers prevent safe access to the pool or equipment, the Company reserves the right to skip service, which may still be subject to the regular service charge.
The Client agrees to indemnify and hold the Company harmless from any claims, damages, fines, penalties, or legal action related to pool safety barrier compliance or failure.